GainTrace Cancellation and Refund Policy
Last updated: 25 June 2026
This Cancellation and Refund Policy explains, in plain language, how to cancel a GainTrace subscription and when you can get a refund. GainTrace is sold by Girasol Technologies LLP, with payments processed by Stripe. It should be read together with our Terms of Service.
The short version: you can cancel any time to stop future charges. For a new purchase, you have 14 days to request a refund: a full refund if you have used less than 25% of your plan's quota, or a pro-rata refund if you have used more. For a renewal, you can cancel within 7 days of the renewal charge and get that payment back.
The grey "In short" lines are a plain-language guide. If a summary seems to differ from the section above it, the full text of that section is what applies.
Cancelling your subscription
cancel any time. Self-serve cancellations take effect at the end of your current billing cycle, and you keep access until then.
You can cancel a self-serve subscription at any time from your billing settings in the app, or by emailing support@gaintrace.com from your account email. Cancelling is at least as easy as signing up.
When you cancel, your subscription stays active until the end of the billing cycle you have already paid for, and it will not renew after that. Cancelling stops future charges. Whether a payment you have already made is refundable is covered in the sections below.
Enterprise and annual subscriptions are governed by your Order Form. Either side can decline renewal with at least 30 days' written notice before the end of the term, unless your Order Form says otherwise.
New purchases: 14-day money-back
within 14 days of your first purchase, a full refund if you have used under 25% of your quota, or a pro-rata refund if you have used more.
For your first purchase of a plan, you can request a refund within 14 days of that purchase, and you do not have to give us a reason.
- If you have used less than 25% of your plan's quota for the period, we will issue a full refund.
- If you have used 25% or more of your quota, we will issue a pro-rata refund for the unused portion of your subscription.
"Quota" means the metered allowance included in your plan, such as tracked customer accounts, monthly tracked active users, or seats, as shown at checkout. We calculate usage from your account activity at the time of your request.
Renewals: 7-day cancellation window
cancel within 7 days of a renewal charge and we will refund that renewal.
When your subscription renews, you have 7 days from the renewal charge to cancel and request a refund of that renewal payment. We will refund it in full and end the renewed term.
After the 7-day window, the renewal is non-refundable, except where the law where you live gives you a longer right, or where our fault-based and early-termination refunds apply (see our Terms of Service, Section 4.4).
How refunds are issued
approved refunds go back to your original payment method through Stripe, usually within a few business days.
Payments are processed by Stripe, and refunds are issued by us (Girasol Technologies LLP) to your original payment method. The exact timing depends on Stripe and your bank, but it is usually a few business days.
How to cancel or request a refund
use your billing settings, or email support@gaintrace.com with your account email and which subscription it is for.
To cancel or request a refund, use your billing settings in the app, or email support@gaintrace.com from your account email and tell us which subscription it is for. We will confirm and process it promptly. For anything else about billing, you can reach us at the same address.
Fraud, abuse, and your statutory rights
refunds are not available for fraud or refund abuse, and nothing here removes rights the law gives you.
As with any payment, refunds are not available where there is evidence of fraud or refund abuse.
Nothing in this policy takes away any refund or cancellation rights you have under the law where you live. Where local law gives you a longer or broader right than the windows above, that law applies.
This Cancellation and Refund Policy works alongside our Terms of Service and our Privacy Policy.